Delivery and shopping conditions
Delivery Services
Package Mate proudly offers comprehensive delivery services throughout Australia. We prioritise the safe packaging and timely delivery of your orders through our trusted courier and freight partners.
Our shipping fares are calculated based on the weight, size, and destination of your package(s). Live shipping rates from Sendle, Australia Post, and Team Global Express (ex-Toll IPEC) will be displayed at checkout before you confirm your order.
How to Order
To make ordering from our webshop as easy as possible, we provide clear instructions:
- Product Selection: Choose products from the "Products" menu or browse by intended use.
- Size Information: Please note that box dimensions refer to inner measurements. Some products have adjustable heights, shown as a range in the size description.
- Sample Orders: Customers can order single pieces as we don't have a minimum order quantity before purchasing bulk quantities. Don't buy it if you don't need it.
To enquire about our products, please fill out our Enquiry Form.
Checkout Process
- Select Product(s): Choose the appropriate size and click "Add to Cart."
- Adjust Quantities: Modify the quantity in your cart if needed.
- Complete Checkout: Enter your shipping details and confirm your order.
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Pre-Orders: If an item is out of stock but available for pre-order, an estimated arrival date will be displayed.
- Pre-order dates are estimates and subject to change.
- Customers may cancel pre-orders for a full refund if delays exceed a reasonable timeframe.
Discounts & Promotions
- Quantity Discounts: Bulk orders qualify for automatic discounts at checkout.
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Coupon Codes: Apply valid codes during checkout to receive discounts.
- Subscribe to our newsletter for 5% off your first order.
- Look out for seasonal promotions and special discounts sent via email.
Shipping Fees & Delivery Responsibility
- Shipping costs are displayed at checkout before payment confirmation.
- If delivery is unsuccessful due to an incorrect address, additional fees may apply for redelivery.
- For further information please check out our Shipping policy.
Product Complaints & Returns
If you have a complaint about your order, please contact us via the Send Us A Message Form
with details and photos (if applicable).
Engineered for Efficiency: PackageMate Packing Stations in Central Europe
When the leadership at Zalapack recognized that their daily fulfillment volume was outpacing their warehouse infrastructure, they partnered with PackageMate to engineer a targeted solution. Processing nearly 300 packages per day, Zalapack’s workforce was struggling against an unoptimized floor plan, leading to compounding inefficiencies and missed shipping deadlines. By implementing custom-built packing stations, PackageMate transformed their warehouse ergonomics, eliminated fulfillment bottlenecks, and restored operational efficiency to their central European hub.
Customer snapshot
The challenge
As Zalapack’s daily order volume approached the 300-package mark, their existing warehouse layout became a critical friction point. The primary pain points included:
- Workflow Bottlenecks: Without dedicated, purpose-built packing stations, employees lacked a streamlined process for sorting, packing, and labeling, causing unnecessary movement and wasted time.
- Missed Deadlines: The cumulative effect of an unoptimized floor plan meant that despite the team's best efforts, order processing was consistently falling behind daily shipping cutoffs.
- Workforce Fatigue: The lack of ergonomic warehouse furnishings made it difficult for workers to maintain an efficient pace throughout their shifts, directly impacting productivity and morale.
The solution
Zalapack required a comprehensive warehouse furnishing solution that went beyond simple workbenches. The intervention needed to accomplish three core goals:
- Standardize the Packing Process: Introduce highly organized, modular packing stations engineered specifically for high-volume retail logistics.
- Eliminate Wasted Motion: Redesign the individual worker's footprint so that boxes, void fill, tape, and labels are immediately accessible.
- Future-Proof the Operation: Ensure the new infrastructure could not only comfortably handle the current 300-package daily volume but also scale with Zalapack's ongoing growth across central Europe.
Planning to furnish your warehouse?
Submit an inquiry online or schedule an in-person visit to discover how our professionally engineered workstations can optimize your warehouse layout.