Privacy policy

Last Updated: 26/02/2025

1. Introduction

This Privacy Policy describes how packagemate.com.au (the "Site", "we", "our", or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

Compliance with Australian Privacy Laws

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect & Why

Device Information

  • Examples: Browser version, IP address, time zone, cookies, page views, search terms.
  • Why we collect it: To optimise our Site, detect fraud, and perform analytics.
  • How we collect it: Automatically via cookies, log files, web beacons, tags, pixels.
  • Who we share it with: Shopify (our processor), analytics and advertising providers.

Order Information

  • Examples: Name, billing/shipping address, payment details, email, phone.
  • Why we collect it: To process payments, deliver orders, prevent fraud, send updates.
  • Who we share it with: Shopify, payment processors, shipping carriers.

Customer Support Information

  • Examples: Name, email, phone, shipping address.
  • Why we collect it: To assist with inquiries and provide support.
  • Who we share it with: Customer service platforms.

3. Consent for Data Collection & Marketing

We will only collect and use your Personal Information for marketing purposes.
You can withdraw consent at any time by contacting us or adjusting your preferences.

4. Sharing Your Personal Information

We may share your Personal Information:

  • With Shopify (read their privacy policy: Shopify Privacy Policy).
  • With advertising partners for targeted ads (only if you opt-in).
  • To comply with laws, court orders, or fraud prevention measures.

5. Behavioural Advertising & Tracking

We use Google Analytics, Facebook Ads, and other tools to analyse site traffic.

Your Choices:

6. Data Storage & International Transfers

Your Personal Information is stored on secure servers in the United States, Canada, and other locations.
We take reasonable steps to ensure overseas providers comply with Australian privacy standards.

7. Your Privacy Rights

As an Australian resident, you have the right to:

  • Access your personal data
  • Request corrections
  • Withdraw consent for marketing
  • Request deletion (where permitted)

To exercise these rights, contact us via this form.

If you are not satisfied with our response, you can lodge a complaint with:

8. Data Security Measures

We use SSL encryption, firewalls, and secure payment gateways to protect your data. However, no system is 100% secure, and we encourage users to take steps to protect their accounts.

9. Cookies & Tracking

We use cookies to enhance your experience.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website function.
  • Analytics Cookies: Help us improve our website.
  • Marketing Cookies: Used for targeted ads.

Managing Cookies:

You can disable cookies in your browser or visit www.allaboutcookies.org.

10. Do Not Track (DNT) Signals

We respect user preferences regarding tracking where supported by law. You can control tracking via browser settings or privacy tools.

11. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with a new "Last Updated" date.

12. Contact Information

For any privacy-related concerns, contact us via this form.

Lodging a Complaint

If we cannot resolve your privacy concerns, you may contact the Office of the Australian Information Commissioner (OAIC).